Post by shiyabul on Aug 17, 2024 23:32:15 GMT -5
However, often what is on offer is a work-from-home model using scheduled freelancers with no platform. To utilize GigCX experts successfully, organizations should implement a dedicated GigCX platform for sourcing, onboarding, legal compliance, quality control, work distribution, expert payment, and service delivery assurance. Firstly, choose an experienced partner that is a specialist and is solely focused on providing GigCX and not traditional delivery models.
I find that contact center outsourcers https://lastdatabase.com/ do not typically excel at building platforms, they are also conflicted by trying to run two employment models in parallel which will increase their risk of worker misclassification claims. Secondly, start small, with a crawl/walk/run approach. Start with Level inquiry types and qualified agents who do not handle PII data or access your other systems.
Then, once your business and wider stakeholders have become comfortable with the stability and service delivery, you can look to introduce certified agents who are vetted to the same level as traditional agents. Ones who can be given access to see some PII data and secure access to some data from internal systems. Thirdly, include everyone with a stake from the outset – from senior-level sponsorship – to operations – workforce planning – quality – technology teams – security – compliance, and legal.
I find that contact center outsourcers https://lastdatabase.com/ do not typically excel at building platforms, they are also conflicted by trying to run two employment models in parallel which will increase their risk of worker misclassification claims. Secondly, start small, with a crawl/walk/run approach. Start with Level inquiry types and qualified agents who do not handle PII data or access your other systems.
Then, once your business and wider stakeholders have become comfortable with the stability and service delivery, you can look to introduce certified agents who are vetted to the same level as traditional agents. Ones who can be given access to see some PII data and secure access to some data from internal systems. Thirdly, include everyone with a stake from the outset – from senior-level sponsorship – to operations – workforce planning – quality – technology teams – security – compliance, and legal.